Questions to Ask When Shopping for an ITSM Tool
To help find a flexible, easy-to-use ITSM tool, consider the following questions during your vendor evaluation:
- Are you able to create custom ticket types and workflows?
- Can you set up incidents and problems separately?
- Can you tailor the user portal to your brand and the specific data you want?
- Can users create a custom desktop?
- How easy is it to create reports and dashboards?
- Can you easily spin up new applications without IT resources?
- Are you able to import and export data?
- Does it offer ITSM and PPM with enhanced enterprise integration and automation on one platform?
- Can you use AI Agents to save your technicians time and improve responses or build out KBs?
The best out-of-the-box IT Service Management software is the one that supports your desired approach and is easy to use for your team.